Privacy Policy | Alchemy

1. Introduction

Alchemy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at alchemy.com.bd.

2. Information We Collect

We collect information you provide directly to us:

Account information: name, email address, and password when you register
Payment information: processed securely through SSLCommerz — we do not store card details
Profile information: optional details such as your class level and learning preferences
Usage data: pages visited, courses enrolled, classes attended, and progress

3. How We Use Your Information

To create and manage your account
To process payments and send receipts
To provide access to enrolled courses and live classes
To track your course progress and exam results
To send important updates about your courses or account
To improve our platform and content quality

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (such as SSLCommerz for payments and Zoom for live classes) solely to deliver our services. These providers are contractually obligated to protect your data.

5. Data Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords (bcrypt), and JWT-based authentication. While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Cookies

We use cookies and similar technologies to maintain your login session and remember your preferences. You can control cookie settings through your browser, but disabling cookies may affect platform functionality.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@alchemy.com.bd.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@alchemy.com.bd or call us at +880 1700-000000.