Legal
Refund Policy
Last updated: January 1, 2025
At Alchemy, we want you to be fully satisfied with your learning experience. We offer a 7-day refund window on all paid course purchases, subject to the conditions below.
Eligible for a Refund
You request a refund within 7 days of your purchase date
You have watched less than 20% of the course content
You have not downloaded any course materials (where applicable)
You have not taken or submitted any course exam
Technical issues on our end prevented you from accessing content you paid for
Not Eligible for a Refund
More than 7 days have passed since the purchase date
You have consumed more than 20% of the course content
You have taken or submitted a course exam
The refund request appears to be fraudulent or abusive
The course was purchased during a promotional discount of 50% or more
How to Request a Refund
To request a refund, email us at support@alchemy.com.bd with the subject line Refund Request — [Your Order ID].
Include the following in your email:
- Your registered email address
- The course name and order/payment ID
- The reason for your refund request
We will review your request within 3–5 business days. If approved, the refund will be processed to your original payment method within 7–10 business days depending on your bank or mobile financial service.
Questions about this policy? Contact us at support@alchemy.com.bd or call +880 1700-000000.